Refund policy

Last updated 28 October 2026

If a session isn’t right for you, you get your money back.

Before your session

You can cancel within 14 days of paying for any reason, as long as the session hasn’t been delivered yet, and get a full refund.

If I can’t deliver

If I can’t reply or hold the call within 7 days of your order, you get a full refund, whether you ask or not.

After your session

If you weren’t happy with a session, write to me within 14 days of it and tell me why. I’ll refund you in full or partly, depending on what went wrong.

How to ask

Email get@akey.today with the address you paid with, or contact Paddle (our Merchant of Record) through paddle.net. Refunds go back to the original payment method, usually within 5–10 working days.